Support

Brian Pichman

Head of Support

Brian Pichman, a forward-thinking technologist and champion for progress, breathes new life into libraries and educational institutions through his groundbreaking work across his careers. By seamlessly integrating state-of-the-art technology, fostering dynamic collaboration, and nurturing a culture of innovation, Brian masterfully transforms organizations into vibrant centers of creativity, knowledge-sharing, and community engagement that inspire lifelong learning. His unwavering commitment to reimagining the role of libraries and educational institutions in the modern world has a profound impact on communities, reshaping the way organizations operate and cementing his legacy as a transformative force for change in the world of education.

Todd Goatley-Seals

Koha Evangelist and Support

Todd hales from the Washoe County Library System in Reno/Tahoe, NV. It's a large and wonderful library system nestled in the incredible Sierra Mountain Range. He came to Reno/Tahoe via Southeast Florida a move that changed his life in many ways. He enjoys running, biking, skiing, traveling and sharing time with family and attending community events.

Julie Wilson

Support

Julie has a MLS from Texas Woman’s University and has worked in special libraries in the field of print journalism. She stepped away from libraries to raise her daughter and has come back into the field to work at ByWater. She has had a lifetime love for libraries and currently lives in central Texas.

Laura O'Neil

Support Advocate

Laura was born and raised in Ohio, where she earned a BFA in Photography from Ohio University and an MLIS from Kent State University. After meandering down a career path that wound through AmeriCorps, the local tourism bureau, a couple of restaurants, a granite shop, and the Habitat for Humanity ReStore, she landed in the outreach department at the Athens County Public Libraries, where her greatest joy was getting to drive the bookmobile. Laura still lives in Ohio, where she enjoys reading, tiling, and visiting the thrift store.

Alyssa Drake

Support

Alyssa began working in libraries as a shelver at her college library in Connecticut but she didn't fall in love with them until she worked at a public library in Oregon. It was there that she really understood the depth and breadth of what a library does for its community. Now, she is proud to work at Bywater where she can support the incredible library staff members who do this important work!

She currently lives in Rhode Island with her partner and their cat. In her free time she likes to draw, paint, play Magic the Gathering, go to the beach, cinema, or go see some live music.

Kate Lozyk

Aspen Support

After jet-setting around the world for a few years, Kate came to the library world in 2020 and quickly developed a deep appreciation for modern libraries' role in the community. She is passionate about raising awareness about what a library can do for people and wants to empower library staff to help them deliver the best user experience to all visitors. An English major, she enjoys cheesy puns and wordplay, board games, and adventures with her spoiled dog.

Lauren Conley

Aspen Support / Customer Success Analyst

Lauren has a BA in International Studies from The Ohio State University and an MLIS from Kent State University. She grew up in Ohio, spending most of her time reading and then realized becoming a librarian would be a good fit (after she swore never to return to school again). After moving to Colorado, she worked for a library consortium, serving public, school, community college, and correctional libraries across the state. She has a firm belief that everyone deserves a good library and loves helping library staff with their questions and processes. She lives with her librarian spouse, daughter, and dog in Colorado and enjoys reading, sunshine, and playing trivia.

Eric Swenson

Implementation Support

Eric grew up in a family of librarians. His mother and sister blazed the trail that he later followed while completing his Bachelors Degree in Technology Management from Kansas State University. It was during his time as a student worker in the Salina Campus library that he developed a passion for what libraries can do and the incredible stories that their data can hold. He first full-time job in library land was for the South Central Kansas Library System where he provided I.T. support for 14 counties worth of libraries ranging from the "tiny but mighty" up to the "oh wow, that's big". Eric enjoys discovering new board games, going on adventures with his wife and three children, and generally geeking out over things.